Has this happened to you?
Show up at the salon and they tell you your lashes are less than half in-tact, and now you need to pay for a new set. BONUS, there's also not enough time to do it but both you and the artist are there... so what now? Reschedule a new set and have to come back so both yours and the artist time is wasted? (Wouldn't you just cancel and never go back?) Or, pay for the new set and get a rushed appointment and leave with a mediocre set? (Like that will make for happy clients!)
= DUMB POLICY. NO ONE WINS HERE.
Didn't show up for a confirmed appointment because of an emergency, and now you are paying full price for a service you couldn't go to, because you were already dealing with one emergency and now you are dealing with another. (Wouldn't you just call a different salon?)
= ADDS INSURT TO INJURY AND NOW YOU WON'T WANT TO GO BACK.
Lashes experiencing more shed than usual? Sure, there are a lot of reasons for this. And yes, you are the one that knows your lashes best and should schedule an appointment before they are mostly gone. BUT, what is 40% or 50% look like? So you show up at the appointment anyway and learn that there is not enough time or you need to pay more or both.
=SEE DUMB POLICY #1 + ADD TO THAT, YOU WON'T WANT TO GO BACK!
Lash Salon Policies Need a Makeover!
This is what LASH LAB believes.
Time is money. The more time we spend, the more money we should be paid. More shed = more time and more money but the right amount of time should be booked so the right service and pay can be completed. If you are experiencing more than half of your lashes gone or shedding at a faster pace, call us so we can assess what needs to happen and if extra time is needed, we can add it. If it is, we will charge at $1/min in 15minute increments. You will not need to book a new set. If you arrive with no lashes on or 5-10 straggler lashes that you can count, that would be needing a new set, but we aren't charging you that way! We will charge the fill price + add on the extra time needed to do that full set. It will not be a new set price. We build in extra time as a back up for this scenario or if upgrades are requested.
And what if you are late? Luckily we had a little extra time right?! We should be ok within 15minutes. At most, we are a little rushed but not so bad that we would want to send you home and slap you with a penalty! AGAIN, WE WANT YOUR BUSINESS.
We also won't be chasing you down for any penalties. You pay a required 25% deposit to book the appointment (this IS our 1 non negotiable, in order to protect our bottom line). Your deposit helps us confirm an artist for you. You have 48 hours before your appointment to make any changes up to and including cancellation without losing that deposit. If anything happens, the deposit that was already paid will go toward some of our expenses to make sure your artist gets something. We want you to rebook as soon as you have worked through whatever it was that kept you from making your appointment.
If you are someone who is busy (like ALL of our clients and anyone who decided lashes was a good idea to begin with), then you may like the idea of a NO BOUNDARIES FILL MEMBERSHIP. The idea is if you maintain lashes on a regular basis, then you won't need as much time at each visit. That said, 2 hours is put on the books every month for you to use in any denomination you like. You can even book it online! (It even includes 15min fixits for little issues that may come up before special events). There is no limit on what type of lashing and no upgrade costs. You book a time, and we do what we need to in that time. Healthy expectations is still required. If you have no lashes, don't book 30 minutes and expect a full set. But you can book the whole 2 hours or whatever is left to get a new set even if you have lost all your lashes... If we are short on time, again the $1/minute in 15minute increments applies. Still much less than being charged a new set!
ENJOY. Hope that helps you decide which salon is best for you!
Our services can be booked here.
Hi! It's Judy
I am the owner of LASH LAB & my goal is to be as transparent as possible, and to provide a real perspective on the lash biz and the different services to help you, as you shop for a trusted salon to do your lashes. I'm accessible all the time and its my way of keeping close with my customers since I can't be at everyone's next visit. Ask me anything, and visit often. Most of all, thank you for your business, all the referrals and your loyalty to our woman owned/operated business throughout the years. We've seen this lash biz really explode & it's all thanks to you!!!