PRE-APPOINTMENT
FREE VIDEO, DESIGN CONSULTATION
The client intake form includes design related questions as well as your signature for understanding our policies. It is a required document prior to service and saves to your profile. It is included in your confirmation email and again in your reminder email. Please fill that out! To schedule, text 415-518-5274 prior to your appointment.
COURTESY REMINDER
We provide a 48 hour courtesy reminder. It is recommended that you also save the calendar invite that is sent to you. Make sure we have the right email and telephone number for you. Missed reminder emails are not a reason for waived fees.
CANCELLATION POLICY
We have a strict 24 hour cancellation policy. Should you need to make any adjustments please allow at least 24 hours notice to avoid charges. If this is a new set, the booking deposit is forfeited in the case of no show, same day cancel or if you changed your mind and will cancel without reschedule.
DEPOSIT
A $50 booking deposit is taken at the time we confirm the appointment and goes toward the balance of the service. This non-refundable fee helps us ensure the financial health of our artists, even when we are not generating any income for your missed appointment. Please be courteous and reschedule with 24 hours notice, should something come up. Cancellations without rescheduling or same day changes and no shows are charged in full.
YOUR CARD ON FILE
The card on file is provided at the time of booking and pre-authorized by you for deposits, fees or service charges & gratuity. To eliminate touch-points, a signature will not be needed and you understand that there are no refunds on labor.
SPECIAL OFFERS
All of our offers, vouchers, discounts etc. from any affiliate sites cannot be combined with one another. We handle booking manually and any discounts you are requesting need to be confirmed at the time of booking. Some offers are not valid with all artists and some offers are time sensitive or valid for specific times. Gift cards do not have cash value but can be redeemed up to 5 years after their purchase date. No refunds on gift cards or change on vouchers etc.
CHILLY SO DRESS WARM
During service our body temperature drops and it can be chilly without our usual blanket . Please plan ahead and dress warmly so you won't be cold during your appointment.
The client intake form includes design related questions as well as your signature for understanding our policies. It is a required document prior to service and saves to your profile. It is included in your confirmation email and again in your reminder email. Please fill that out! To schedule, text 415-518-5274 prior to your appointment.
COURTESY REMINDER
We provide a 48 hour courtesy reminder. It is recommended that you also save the calendar invite that is sent to you. Make sure we have the right email and telephone number for you. Missed reminder emails are not a reason for waived fees.
CANCELLATION POLICY
We have a strict 24 hour cancellation policy. Should you need to make any adjustments please allow at least 24 hours notice to avoid charges. If this is a new set, the booking deposit is forfeited in the case of no show, same day cancel or if you changed your mind and will cancel without reschedule.
DEPOSIT
A $50 booking deposit is taken at the time we confirm the appointment and goes toward the balance of the service. This non-refundable fee helps us ensure the financial health of our artists, even when we are not generating any income for your missed appointment. Please be courteous and reschedule with 24 hours notice, should something come up. Cancellations without rescheduling or same day changes and no shows are charged in full.
YOUR CARD ON FILE
The card on file is provided at the time of booking and pre-authorized by you for deposits, fees or service charges & gratuity. To eliminate touch-points, a signature will not be needed and you understand that there are no refunds on labor.
SPECIAL OFFERS
All of our offers, vouchers, discounts etc. from any affiliate sites cannot be combined with one another. We handle booking manually and any discounts you are requesting need to be confirmed at the time of booking. Some offers are not valid with all artists and some offers are time sensitive or valid for specific times. Gift cards do not have cash value but can be redeemed up to 5 years after their purchase date. No refunds on gift cards or change on vouchers etc.
CHILLY SO DRESS WARM
During service our body temperature drops and it can be chilly without our usual blanket . Please plan ahead and dress warmly so you won't be cold during your appointment.
DAY OF APPOINTMENT
It's finally the day you have been waiting for! You are getting your lashes! Did you get your client intake form filled out prior to your appointment? That is required and auto-saves to your profile with information of how you like your lashes. Our artists will look at your answers to guide them in their design choices.
>> UPON ARRIVAL
Please arrive alone and no more than 5 minutes early. If you are sick, coughing, sneezing or running a temperature, we ask that you stay home. Please do not 'try your luck' at the door. If we turn you away because you arrived "with allergies" you will be required to pay the cancellation fee & reschedule.
>> INSIDE THE SALON
Most of the information exchange and qualifications for appointment take place before the appointment either on the phone or when you first meet your artist. Upon entry, a wall-mounted, touchless hand sanitizer dispenser is available for your use. A mask is required at all times when moving about the salon, as well as during the service. If you don't have one, one can be provided for you.
>> PREPARATION FOR LASHING
All guests will be directed to our vanity, where you will use our foaming lash/lid wash prior to service. We also recommend using the restroom. This pre-cleanse helps with retention as well as prevents chances of irritations. Your personal belongings can be left on or under the bench at the foot of the bed or there is also a hook in your station.
>> DO's & DONT's
>> COVID PREVENTION
>> TOUCHLESS CHECK OUT
At the close of appointment, your artist will help you schedule the next fill as well as run your card on file. A signature is not required. If you are dissatisfied for any reason, please contact us immediately. Design related changes can be noted and the first chance to implement new design related adjustments is at the 1st fill.
>> GRATUITY
A tip based on the regular price of any service is customary in the USA. It indicates your level of satisfaction with the work that is done. An average tip for beauty services is 20%. Less if we missed the mark, more if we nailed it. You can bring cash and give it directly to your artist or let your artist know how much to add at check out, and we can run the card without your needing to do anything! Cash gratuity is most helpful at this time. If that is not possible, we can use your card on file for touchless check out.
>> UPON ARRIVAL
Please arrive alone and no more than 5 minutes early. If you are sick, coughing, sneezing or running a temperature, we ask that you stay home. Please do not 'try your luck' at the door. If we turn you away because you arrived "with allergies" you will be required to pay the cancellation fee & reschedule.
>> INSIDE THE SALON
Most of the information exchange and qualifications for appointment take place before the appointment either on the phone or when you first meet your artist. Upon entry, a wall-mounted, touchless hand sanitizer dispenser is available for your use. A mask is required at all times when moving about the salon, as well as during the service. If you don't have one, one can be provided for you.
>> PREPARATION FOR LASHING
All guests will be directed to our vanity, where you will use our foaming lash/lid wash prior to service. We also recommend using the restroom. This pre-cleanse helps with retention as well as prevents chances of irritations. Your personal belongings can be left on or under the bench at the foot of the bed or there is also a hook in your station.
>> DO's & DONT's
- Please do not bring 2 or 4 legged friends to the appointment.
- Please let us know if you prefer a silent service or if you want to take advantage of your artists FREE therapy session.
- If you have any questions, DON'T wait until the end of your appointment to get clarification.
- The muscle movements in your face during conversation slows down the lashing, and for this reason, please turn off all devices.
>> COVID PREVENTION
- Our Position: We assume everyone has the virus, (with or without vaccination card) so our service processes incorporate a touchless initiative, mouth & nose mask covering, proper & regular sanitizing of tools, cleansing of hands before & after every client, as well as a any and all necessary precautions in order to prevent the spread of illness. Nothing, including proof of vaccination would alter any of our processes and procedures.
- The sheets are replaced between appointments so every client has a fresh start.
- All stations are within safe distancing and have at minimum 6' spacing between them in addition to a partition wall.
- Each station has a HEPA air filtration system capable of high speed air recycling that captures particles as small as .003 microns (virus).
- All products are sealed in an enclosed package, ready for use and opened at the time of your service to prevent airborne contamination.
- All surfaces have been misted with our hospital grade disinfectant.
- Our artist wears PPE to protect you, and you wear a facemask to protect them.
>> TOUCHLESS CHECK OUT
At the close of appointment, your artist will help you schedule the next fill as well as run your card on file. A signature is not required. If you are dissatisfied for any reason, please contact us immediately. Design related changes can be noted and the first chance to implement new design related adjustments is at the 1st fill.
>> GRATUITY
A tip based on the regular price of any service is customary in the USA. It indicates your level of satisfaction with the work that is done. An average tip for beauty services is 20%. Less if we missed the mark, more if we nailed it. You can bring cash and give it directly to your artist or let your artist know how much to add at check out, and we can run the card without your needing to do anything! Cash gratuity is most helpful at this time. If that is not possible, we can use your card on file for touchless check out.
POST APPOINTMENT
AFTER CARE
You are committed to care for your lashes between appointments to prevent eye irritations as well as premature shedding. Our master artist have been vetted for advanced training & techniques so retention is not an issue. That said, any oil before, during, or after the process of putting on extensions could cause the lashes not to stay. Certain climate/temperature scenarios within the 1st 24 hours of getting lash extensions could also effect their longevity. Below are the steps you agree to, for taking care of your extensions between appointments.
>> NO water in 1st 24 hours
>> Keep OILS AWAY from lashes (ie. eye makeup, oil cleansers, fingers touching)
>> DO NOT SKIP washing your eye/lid area. We have oil glands and without washing, our skin produces oils also.
>> Brush off excess water after a shower or face wash, using a mascara spoolie and re-fan them out (lashes stick together when wet).
>>New Set kits include a sampling of tools that you can use to get a good clean between lashes, or to fluff them out. LINT FREE ONLY!
Eyelid cleansing is the single most important factor for retention and preventing eye health complications. We have several options available to suit every budget!
You are committed to care for your lashes between appointments to prevent eye irritations as well as premature shedding. Our master artist have been vetted for advanced training & techniques so retention is not an issue. That said, any oil before, during, or after the process of putting on extensions could cause the lashes not to stay. Certain climate/temperature scenarios within the 1st 24 hours of getting lash extensions could also effect their longevity. Below are the steps you agree to, for taking care of your extensions between appointments.
>> NO water in 1st 24 hours
>> Keep OILS AWAY from lashes (ie. eye makeup, oil cleansers, fingers touching)
>> DO NOT SKIP washing your eye/lid area. We have oil glands and without washing, our skin produces oils also.
>> Brush off excess water after a shower or face wash, using a mascara spoolie and re-fan them out (lashes stick together when wet).
>>New Set kits include a sampling of tools that you can use to get a good clean between lashes, or to fluff them out. LINT FREE ONLY!
Eyelid cleansing is the single most important factor for retention and preventing eye health complications. We have several options available to suit every budget!
RECOMMENDATIONS & REMINDERS
Did you book your fill today?
Most clients do, so be sure to call back and book before you are without options that suit your schedule with your favorite artist. Our current fill prices can be found here.
Maintenance schedule
Fills are when lashes are still half in tact and no more than 3 weeks to maintain healthy natural lashes.
Shedding
Experiencing different levels of shed is normal but you should have 1/2 in tact at fill appointments. Coming in with no lashes or fewer than 40% original fullness leaves us with insufficient time to return you back to the original fullness and would not qualify for standard fill pricing and could suggest something in the environment or aftercare is affecting retention.
Something doesn't seem right
Do not wait to let us know if you are experiencing anything unusual. If you have a design related concern or have thoughts on how to tweak your next visit, please let us know. The earliest most changes can be done is at your next fill appointment.
Most clients do, so be sure to call back and book before you are without options that suit your schedule with your favorite artist. Our current fill prices can be found here.
Maintenance schedule
Fills are when lashes are still half in tact and no more than 3 weeks to maintain healthy natural lashes.
Shedding
Experiencing different levels of shed is normal but you should have 1/2 in tact at fill appointments. Coming in with no lashes or fewer than 40% original fullness leaves us with insufficient time to return you back to the original fullness and would not qualify for standard fill pricing and could suggest something in the environment or aftercare is affecting retention.
Something doesn't seem right
Do not wait to let us know if you are experiencing anything unusual. If you have a design related concern or have thoughts on how to tweak your next visit, please let us know. The earliest most changes can be done is at your next fill appointment.