THANK YOU FOR SUBMITTING! SOME INFO FOR YOU...
IMPORTANT SAVE THE DATES
Friday 14th - CLEAN OUT YOUR STATIONS deadline
Moving to a universal standard for shelf/station/bed
February 23rd
Annual Training tentative here (day) + 2018 Team Party (night)
February 24th - CLOSED
February 25th
Annual Training tentative here (day)
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LASH LAB CODE
R.E.S.P.E.C.T
RESPECT FOR THE SPACE
Do not take our space for granted. We are on expensive Union St. with access to clients with more disposable income and who wants to pay for an experience that feels upscale. Lets keep it that way. Our space is semi private but still very visible. First impressions are everything. It is also a shared space and no single artist owns the space they work. We share resources and often share clients when we are not available... so lets all have the same level of pride in the home that generates the income that supports all of us and keep it looking its best. If you are the messiest person on the team, please know that we know, and clients will notice also. Don't be that person. Estheticians should be the cleanest most organized people. Lets show that in our professionalism and the way we treat the space we work in. A reminder that if State Board walks in and your area is scrutinized we could both be fined.
Do not take our space for granted. We are on expensive Union St. with access to clients with more disposable income and who wants to pay for an experience that feels upscale. Lets keep it that way. Our space is semi private but still very visible. First impressions are everything. It is also a shared space and no single artist owns the space they work. We share resources and often share clients when we are not available... so lets all have the same level of pride in the home that generates the income that supports all of us and keep it looking its best. If you are the messiest person on the team, please know that we know, and clients will notice also. Don't be that person. Estheticians should be the cleanest most organized people. Lets show that in our professionalism and the way we treat the space we work in. A reminder that if State Board walks in and your area is scrutinized we could both be fined.
RESPECT FOR YOUR PEERS
We come from all different experience levels and training. Some old, some new. Please remember where you were when you started. If you are senior to someone, help them. If you are junior to someone, accept criticism as free training! Everyone started somewhere no one came in perfect. Everyone has clients who love them and hate them. Its not personal. We are all here making money. Talk about your day, don't talk about each other. Never throw someone under the bus. Do your best. Your work impacts your peers. We need to be at the same level and on the same page so our clients see us as a professional team. The best way to protect yourself is to take before and after pictures. For every problem there is a resolution. Lets play nice and care/share instead of blame/hurt.
We come from all different experience levels and training. Some old, some new. Please remember where you were when you started. If you are senior to someone, help them. If you are junior to someone, accept criticism as free training! Everyone started somewhere no one came in perfect. Everyone has clients who love them and hate them. Its not personal. We are all here making money. Talk about your day, don't talk about each other. Never throw someone under the bus. Do your best. Your work impacts your peers. We need to be at the same level and on the same page so our clients see us as a professional team. The best way to protect yourself is to take before and after pictures. For every problem there is a resolution. Lets play nice and care/share instead of blame/hurt.
RESPECT FOR CLIENTS
Clients pay a lot of money for their service. We spend the entire time touching them while their eyes are closed. Lets not start that appointment off on the wrong foot. Be on time. Smile. Say something nice. Be someone they can trust so they can relax. Sometimes its not your work they come back for... The business supports artists when clients are wrong. The business also has to support clients when the artist is wrong. Being late is not acceptable. If it happens from time to time, minimally give your support staff the respect by letting them know so they aren't there dealing with a client who is mad at them for your being late.
Clients pay a lot of money for their service. We spend the entire time touching them while their eyes are closed. Lets not start that appointment off on the wrong foot. Be on time. Smile. Say something nice. Be someone they can trust so they can relax. Sometimes its not your work they come back for... The business supports artists when clients are wrong. The business also has to support clients when the artist is wrong. Being late is not acceptable. If it happens from time to time, minimally give your support staff the respect by letting them know so they aren't there dealing with a client who is mad at them for your being late.
RESPECT YOURSELF
Speak up with you are not happy about something. We are transparent. We are always trying to do better. We are consistently solving problems which is a natural problem to have if a business is growing. Don't let things fester. You have a direct line to the owner who cares that you are happy and wants to keep it that way. There is no problem too large to solve. If you have a need, make it known. Its not worth staying somewhere if you are not happy. If you are not happy, it transfers to the client. Do your best work on every client... even if you don't like them, even if they aren't your client to start with, even if they will never return to you again. Represent your best work 100% of the time and be the best you, to be the happiest you.
Speak up with you are not happy about something. We are transparent. We are always trying to do better. We are consistently solving problems which is a natural problem to have if a business is growing. Don't let things fester. You have a direct line to the owner who cares that you are happy and wants to keep it that way. There is no problem too large to solve. If you have a need, make it known. Its not worth staying somewhere if you are not happy. If you are not happy, it transfers to the client. Do your best work on every client... even if you don't like them, even if they aren't your client to start with, even if they will never return to you again. Represent your best work 100% of the time and be the best you, to be the happiest you.
RESPECT THE BUSINESS /OWNER
I am formally requesting this. You are all employees not contractors. Perks of being an employee include: you don't have to deal with client drama, no back office paperwork, client last minute schedule scrambles, insurance, disability, half taxes are covered by business, clients are provided for you, materials provided for you, admin support staff handles all your customer service, we do the dirty work for you to make sure your time is paid, we enforce cash tips policy so more goes in your pocket, we pay a fair price in exchange for filling your time up and scheduling back to back to limit wasted time. I do a lot for artists professionally, personally and I do it because I care. My WHY is because I want to live my best life, and I want you to live your best life too. Please be considerate of me. Please know that I spend a lot of money to make sure I can support a space for you that generates business for you. Everything goes back into the business. My take home is a fair salary so we are all in it together. I am very accommodating most of the time. I offer all the flexibility in the world... I am requesting simple things.
1. Respond if I or staff ask you something. I pay people to make your job easier.
2. Be available to work when you say you are.
3. Don't change your committments to me without ample notice
4. Tell me when something is wrong. Don't keep me hanging on a thread
5. Be a team. We are adults and teamwork does make the dreamwork.
6. Don't complain & bring down our team. I work hard to find good people. Quality of work can always be improved. A bad attitude is toxic.
7. Make our clients feel happy coming to you, here at LASH LAB.
8. Don't blur business with pleasure. Clients should remain that way. Do not manage your own clients so that they think its OK to bypass our policies and rules and connect with you directly. It undermines us as a company.
9. Do an amazing job with everyone.
I am formally requesting this. You are all employees not contractors. Perks of being an employee include: you don't have to deal with client drama, no back office paperwork, client last minute schedule scrambles, insurance, disability, half taxes are covered by business, clients are provided for you, materials provided for you, admin support staff handles all your customer service, we do the dirty work for you to make sure your time is paid, we enforce cash tips policy so more goes in your pocket, we pay a fair price in exchange for filling your time up and scheduling back to back to limit wasted time. I do a lot for artists professionally, personally and I do it because I care. My WHY is because I want to live my best life, and I want you to live your best life too. Please be considerate of me. Please know that I spend a lot of money to make sure I can support a space for you that generates business for you. Everything goes back into the business. My take home is a fair salary so we are all in it together. I am very accommodating most of the time. I offer all the flexibility in the world... I am requesting simple things.
1. Respond if I or staff ask you something. I pay people to make your job easier.
2. Be available to work when you say you are.
3. Don't change your committments to me without ample notice
4. Tell me when something is wrong. Don't keep me hanging on a thread
5. Be a team. We are adults and teamwork does make the dreamwork.
6. Don't complain & bring down our team. I work hard to find good people. Quality of work can always be improved. A bad attitude is toxic.
7. Make our clients feel happy coming to you, here at LASH LAB.
8. Don't blur business with pleasure. Clients should remain that way. Do not manage your own clients so that they think its OK to bypass our policies and rules and connect with you directly. It undermines us as a company.
9. Do an amazing job with everyone.